Why won’t my grill light?
If you are having trouble when lighting your grill, it may be due to one of the following reasons:
If you are experiencing any of these issues, please give our customer service line a call so we can help to resolve it.
Why won’t my grill power on?
If you are having trouble powering on your grill, it may be due to one of the following reasons:
If you are experiencing any of these issues, please give our customer service line a call so we can help to resolve it.
Why is my grill tripping the GFCI?
If you are having trouble with your grill tripping the GFCI on your outlet it could be due to one of the components in the grill being bad and shorting out the ground. The most common cause would be the hotrod. Followed by: induction fan, auger motor, or the controller.
Why is my Auger not moving?
If you are having trouble turning your Auger on it could be due to the following reasons:
If you are experiencing any of these issues, please give our customer
Why is my fan not turning?
If you are having trouble with your induction fan not running it may be due to one of the following reasons:
If you are experiencing any of these issues, please give our customer
What are the different temperatures for Smoke, Medium, and High?
Why is my grill running so hot on Smoke?
The temperature for Smoke can be affected by a variety of things, such
My grill isn’t getting hot enough.
If your grill is not getting above 400ºF on the High setting, it could be due to the following reasons:
Can I put firebricks in my Ozark grill?
We do not recommend the use of firebricks in any of our grills.
Can I change the pellet flavors in my hopper?
Yes. To change the pellet flavor in any of our grills you need to scoop
Is it okay to mix pellet flavors?
You may mix any of our pellets together to create your own individual flavor blend.
How long is too long to leave my grill unattended?
This is solely dependent on the grill model. You want to remember to
My grill is going out on Smoke.
If you are having trouble with your grill going out on the Smoke setting, it may be due to one of the following reasons:
If you are experiencing any of these issues, please give our customer service line a call so we can help to resolve it.
Can my Ozark grill sear?
Searing happens at temperatures above 300ºF. It is possible to sear on the High setting, as our grills can reach above 400ºF.
Do I always have to use pellets when cooking on my grill?
Yes. The main source of heat in your grill comes from the hardwood pellets.
How long will my bag of pellets last?
Our bags are 20 lbs. a piece, and you can plan on using 1-3 lbs. per
Why is my grill not smoking?
Smoke is generated intermittently with a Ozark grill and should be
Does my grill have to be plugged in to work?
Our Ozark grills only operate when connected to power. Electricity
How large should temperature swings be?
You can expect to see temperature swings of about 20 degrees under normal conditions.
What fuse does my Ozark grill use?
The fuse size is 3-4 Amps, 250 Volts.
Can I use an inverter with my grill?
Yes. You can run a Ozark grill on a 400-watt inverter.
What size generator do I need to run my grill?
We recommend using a 1000-watt generator to run your Ozark grill.
How much power does a Ozark grill use?
Ozark grills use about 4 Amps for the first 4 minutes, then it drops to 1.5 Amps for the remainder of the cooking process.
Can I use heating pellets in my Ozark grill?
No. Our grills are built to function with Ozark Grills brand
How often should I clean my grill?
We recommend that you clean your grill grate after every cooking
How long will it take my grill to cool down?
It takes around an hour for the grill to cool completely.
How long will it take for my grill to get above 400°F?
Depending on the weather conditions and condition of the pellets, it can take around 20-30 minutes to fully heat up to 400ºF.
Where are Ozark grills made?
Since our debut in 2018 all of our grills have been manufactured with
What is the limited warranty on my Ozark grill?
Our grills have a 3-year limited warranty.
How should I start my grill?
Always start your Ozark grill on Smoke with the lid open. Flip the power switch to the ON position and leave the lid open for 8-10 minutes before closing. You may then turn temperature to your desired setting.
Should I line my grease bucket?
We recommend lining the grease bucket with aluminum foil for easy clean up.
Is it okay for my drip tray or heat baffle to warp?
It is okay for the heat baffle to warp, but not the drip tray.
Is it okay for my grease pan or heat baffle to rust?
Yes. Due to the nature of the steel used when manufacturing these
Why is my paint peeling?
The bubbling or slight peeling of paint on your Ozark grill is due to temperatures reaching over 600°F.
How long will my Hotrod last?
You can expect your Hotrod to last 1-3 years on average.
How far into the Firepot should I install my Hotrod?
The hot rod should be installed about 1/8th inch into the firepot.
How do I remove an auger jam?
To clear an auger jam please adhere to the following steps:
Is it okay to use my Ozark grill in the rain?
It is an electrical appliance so take necessary precautions when using in the rain.
My auger is making a strange noise.
The auger motor will, from time to time, make whining and groaning
How long will it take to assemble my Ozark grill?
Most models will take anywhere from 30-60 minutes to completely assemble.
How do I shut down my grill?
Once you have finished cooking, turn the grill down to the Shut Down
Why is my grill smoking, but not igniting?
If your grill is getting pellets to the firepot and producing small
I set my grill to smoke, but I see a fire.
The grill must keep a flame going in order to produce smoke. When on
Where do you ship orders from?
Orders will be shipped through our warehouse in Georgia.
Troubleshooting Guide
If you are experiencing any of these issues, please give our customer service line a call so we can help to resolve it.
service line a call so we can help to resolve it.
service line a call so we can help to resolve it.
as outside weather. This is due to the timed cycle it uses and will
cause it to either run hotter or cooler depending on hotter or cooler
weather conditions. Generally, if the grill is running too hot on the
Smoke setting it is because the lid was not left open long enough after
starting the grill. We recommend leaving the lid open for a full 10
minutes after firing up the grill to allow the start-up fuel to burn off
before shutting the lid.
The most common cause is by using off brand pellets, old pellets or
pellets that have pulled in moisture resulting in a lower temperature.
Poor airflow to the grill, which is generally caused by an ash buildup
in the firepot, rusted holes in the firepot, a tightened chimney cap, a
weak induction fan, or the RTD temperature probe inside the grill could
be dirty or leaning too closely to the body of the grill.
If you are experiencing any of these issues, please give our customer service line a call so we can help to resolve it.
out the current flavor with a small container, then fill the hopper with
your new flavor.
keep the pellet hopper at least half full at all times. On average, you
use 1 lb. per hour on Smoke and up to 3 lbs. per hour on higher
temperatures. With larger hoppers, you may leave the grill unattended
longer than on the smaller.
hour. This means one 20 lb. bag will power your grill for 20 hours on
Smoke and 6 hours per bag while cooking on a Medium or High setting.
visible every 2-4 minutes. The higher you set the temperature, the less
smoke the pellets will produce.
powers the controller, which maintains the temperature of the grill; the
auger which delivers pellets to the firepot; the induction fan, which
moves the smoke throughout the cooking chamber.
food-grade pellets. Other heating pellets contain dangerous materials
such as glue, or chemicals that are not safe for consumption.
session, vacuuming out ash every 2-3 cooking sessions – and before
lengthier cooks. As well as a deep clean 2-3 times per year, and
changing the foil on your drip tray and emptying the drip bucket as
needed.
high standards in China. Due to the projected overwhelming number of
grills expected to be purchased, we will continue to produce overseas to
keep up with increased demand.
grills, you may eventually see some rust develop on the surface of the
heat baffle, as well as the drain pan.
noises during normal operation. Generally, this occurs when the auger is
trying to break through a longer pellet, in which it makes a “popping”
noise as it breaks through.
setting on the controller and allow the shut down cycle to complete
(usually 10 minutes). The induction fan will shut off automatically
after 10 minutes. After the induction fan shuts off, turn the power
switch to the OFF position.
amounts of smoke, the most likely scenario is that the induction fan is
not feeding air to the fire properly. Take a look under the pellet
hopper and locate the 4″ induction fan to see if it is running. If the
fan is not running, turn the grill off, then spin the fan manually about
15-20 times each way to loosen the grease around the shaft. More than
likely this occurs when the grill has been sitting unused for long
periods of time, or if it is really cold out. This may cause the grease
on the fan to seize, which prevents it from moving.
Smoke, it will feed enough pellets on a set cycle to keep the flame
stable to ensure that the fire does not go out.